Shipping policy

Where We Deliver

We send monitor light bars to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Right now we do not ship internationally, so if you are outside the US, we are sorry - we hope to expand soon.

Processing Your Order

Once you place your order, we get to work quickly. Orders are processed in 1-3 business days, counting Monday through Friday and skipping public holidays. This is the time it takes to pack your light bar and hand it to the carrier. You will get a confirmation email with your tracking number as soon as it ships.

Shipping Cost and Delivery Time

We offer one simple shipping option: Standard shipping costs $15 and delivers in 7-14 business days. Please remember that delivery windows are estimates in business days, not guarantees. Weather, carrier delays, or high package volume can stretch that range. If you need it sooner, we recommend ordering early.

Tracking Your Package

  • Tracking number is emailed the moment your order leaves our facility.
  • We use USPS, UPS, and FedEx - the carrier depends on your location and package size.
  • Click the tracking link in the email to see real-time updates. If the link is not working, copy the number into the carrier's website.
  • Still stuck? Reach out to us at support@baban.shop and we will look into it.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, tell us within 48 hours of the delivery date shown on tracking. For lost packages, that means within 48 hours of the expected delivery date. For damaged items, check the box and the light bar as soon as it arrives. Send us a quick note with your order number and photos if you can - that helps us resolve it fast. If you miss the 48-hour window, we may not be able to file a claim with the carrier, so please act quickly.

Incorrect Address - What to Do

Double-check your address at checkout! We ship to the address you provide, and we are not responsible for orders sent to an incorrect address supplied by the customer. If you spot a mistake, contact support immediately at support@baban.shop. We will try to correct it before dispatch, but once the package is on its way, we cannot redirect it. If it gets returned to us, we will contact you about reshipping (additional shipping fees may apply).

Questions? We Are Here

For any shipping question - delivery time, tracking, address changes, or anything else - email us at support@baban.shop. We usually reply within 1 business day. We are friendly, practical, and happy to help.